Frequently Asked Questions
How do I download content?
How do I download a ringtone/wallpaper/game/video?
Simply locate the ringtone you are interested in and click on the icon. This will take you through to the download process, which is:
- Select a phone make e.g. Nokia, Sagem, etc
- Select a model (from the pictures provided) If your mobile is not on the list, it is not available in this format.
- Follow instructions provided for your phone.
When will I receive my ringtone/wallpaper/game?
Normally your content should arrive at your phone within a matter of minutes. If you have not received it within an hour, contact Customer Support.
How do I use the ringtone or logo once it has arrived?
In order to activate your new ringtone you need to locate the profiles or options menu on your phone and select your new ringtone as the one you would like your phone to use.
Can I listen to a ringtone before I download it?
All of the ringtones on our site have a demo that you can listen to. This is normally accessed by clicking on the preview link beside the ringtone your interested in. This will play a sample of the ringtone in the default audio player on your machine.
Compatibility
How do I know if my phone can accept the content type?
Once you select an item (ringtone, wallpaper, etc) you will then be taken to a page where you must select your phone make and model (Don't worry, there's pictures there to help you recognize your phone!) - If your mobile is not on the list, it is not available in this format.
Payment
How does the payment work?
You will be billed by a premium rated SMS message. For example, if you download a ringtone worth $3.50, the cost of the message that contains the link to the content will be $3.50 which will be either deducted immediately from your credits for prepaid/pay-as-you-go or added onto your bill for post paid/monthly accounts.
Can I pay by credit card?
Not at this stage. Currently you are billed by a premium rated SMS message to the value of the content being downloaded, which is either deducted immediately from your credits for prepaid/pay-as-you-go or added onto your bill for post paid/monthly accounts.
I'm having problems
I didn't receive what I ordered. What should I do?
If you didn't receive what you ordered, contact Customer Support - explain the exact steps you took and we'll try and help.
Note: Once you receive the SMS message containing the WAP link to the content - it's then over to you to manage the download from the link to your phone. Most phones are very straightforward. If you are having trouble, you should contact your mobile phone operator or consult your handset user manual.
I received the SMS message with the WAP link to the content but I don't know what to do now?
Your phone should almost step you through the process of downloading the item of content. If you are having difficulty, contact your mobile phone operator or consult your handset user manual.
My new ringtone has arrived but the phone still plays the old one?
To activate your new ringtone, you will need to find the profiles or options menu on your phone and select your new ringtone as the one the phone should use. This should normally be under "Ringing Tone" menu item within the profile section.
I want to order a ringtone but keep getting a message telling me to check my spelling and remember the keyword, what am I doing wrong?
MyMobiZone provides step by step instructions for downloading content. Make sure you type the keyword/content code exactly as displayed on the website. Leave a space between words to ensure they are recognized.
I have not received my polyphonic ringtone, just a web address and I don't have a computer?
Ringtones, images and other mobile content need to be downloaded using WAP and this is done with the handset. A computer is not required. For this reason only WAP enabled phones are compatible. If you are having trouble setting up WAP or are unsure whether your phone has WAP capabilities, contact your Network Provider and they will be able to help you.
My phone is WAP capable but I get an error when trying to download the content
Ensure your phone is correctly configured for internet access. You network provider can probably do this for you automatically. Vodafone New Zealand customers click here
